Last updated: 17 April 2026
We want you to feel confident using Panelo. If something goes wrong, we'd rather make it right than hold onto a charge.
You may cancel at any time. Cancelling stops the next renewal; the current billing period continues until its end date, and no refund is issued for the remainder of that period.
If you believe you were charged in error (duplicate charge, failed service, or similar), contact us within 14 days of the charge and we will issue a full refund to the original payment method.
If you cancel within 30 days of your first annual payment, you may request a full refund, minus any usage beyond the equivalent of one monthly billing cycle. Refund requests after 30 days are reviewed case-by-case.
Mid-term cancellations do not receive pro-rated refunds. Your plan remains active until the end of the paid term.
If Stripe cannot charge your payment method at renewal, we will notify the account administrators and continue service during Stripe's automatic retry period. If all retries fail, the subscription is cancelled and the account is moved to the Free tier. No refunds are required — you simply lose access to the paid plan going forward.
Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank. Refunds cannot be issued as account credits or to a different card.
Email billing@panelo.ai from the account admin's email address with your company name and the transaction you would like refunded. We aim to respond within two business days.
We may decline refunds for accounts that:
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated to the account admins by email.